General Terms

These terms and conditions govern the relationship between Blackfin Casino and all registered players using the platform. By creating an account, making deposits, or participating in gaming activities, players explicitly agree to comply with all provisions outlined herein. The casino reserves the right to modify these terms at any time, with changes taking effect immediately upon publication on the website. Players bear responsibility for reviewing terms regularly to remain informed of any amendments that may affect their accounts or gameplay.

Account Registration Requirements

Eligibility to register requires players meet minimum age requirements of 18 years in their jurisdiction of residence, or the legal gambling age where higher thresholds apply. Only one account per person, household, IP address, or payment method is permitted. Creating multiple accounts constitutes grounds for immediate closure and confiscation of all balances and winnings. Players must provide accurate, current information during registration, including legal name, date of birth, address, and contact details.

The casino implements strict verification procedures requiring submission of government-issued identification, proof of address, and payment method verification before processing first withdrawals. Failure to provide requested documents within 30 days of request may result in account suspension. All personal information remains protected according to applicable data protection regulations, with details held confidentially and never shared with unauthorized third parties.

Deposits and Withdrawals

Minimum deposit amounts vary by payment method, typically ranging from €10 to €20. Maximum deposit limits exist for certain methods, with specific thresholds displayed during the payment process. All deposits must originate from accounts registered in the player’s own name - third-party payments are strictly prohibited and result in transaction reversal and potential account closure.

Withdrawal requests undergo security review including identity verification and gaming activity assessment before processing. Standard withdrawal timeframes range from 24 hours for e-wallets to 5 business days for bank transfers. The casino applies no fees to withdrawals, though payment providers may impose their own charges. Minimum withdrawal amount is €20, with maximum limits dependent on player VIP status and payment method chosen.

Withdrawal requests may be declined if wagering requirements remain incomplete, verification documents are outstanding, or suspicious activity is detected. Players receive notification of declined withdrawals with explanation of reasons and required remedial actions.

Bonus Terms and Wagering

All bonuses carry specific terms including wagering requirements, game restrictions, maximum bet limits, and validity periods. Wagering requirements specify the multiple of bonus amount that must be wagered before funds convert to withdrawable cash. Game contributions toward wagering vary - slots typically contribute 100%, table games 10-20%, and some games may be excluded entirely.

Maximum bet limits during active bonus play are €5 per spin or hand unless otherwise specified. Exceeding this limit results in bonus forfeiture and potential voiding of associated winnings. Bonus funds cannot be withdrawn before completing wagering requirements. Requesting withdrawal before completion automatically forfeits remaining bonus and any winnings derived from bonus play.

Bonus abuse including multiple accounts, coordinated play, or exploitation of system errors results in immediate confiscation of bonuses, winnings, and potential account closure. The casino reserves sole discretion in determining what constitutes abuse and may withhold funds pending investigation completion.

Responsible Gaming and Self-Exclusion

Players can implement various responsible gaming controls including deposit limits, loss limits, session time reminders, and self-exclusion periods. Deposit limit requests activate immediately for reductions and after 24 hours for increases. Self-exclusion periods range from 24 hours to permanent closure, with requests processed within 24 hours of submission.

During self-exclusion periods, players cannot access accounts, make deposits, or participate in any gaming activities. The casino makes reasonable efforts to prevent self-excluded players from creating new accounts, though players bear ultimate responsibility for adhering to self-exclusion commitments. Attempts to circumvent self-exclusion result in account closure and fund forfeiture.

Prohibited Activities

Players must not engage in fraudulent activities including use of stolen payment methods, identity theft, collusion with other players, or exploitation of software errors. Any irregular playing patterns, syndicate play, or use of automated systems constitutes grounds for account suspension pending investigation. The casino cooperates fully with law enforcement regarding suspected criminal activity.

Winnings derived from technical errors, game malfunctions, or system exploits are void and subject to confiscation. Players must report any errors or malfunctions immediately upon discovery rather than attempting to benefit from them.

Dispute Resolution

Players experiencing disputes with the casino should first contact customer support through available channels to seek resolution. Most issues resolve satisfactorily through direct communication with support staff or management. Unresolved disputes may be escalated to the relevant licensing authority for independent review.

The casino commits to fair treatment of all disputes with decisions based on available evidence and applicable regulations. Players agree that all disputes fall under jurisdiction of the licensing authority’s governing law, with legal proceedings conducted in appropriate venues according to regulatory requirements.

Account Closure and Termination

Either party may terminate the relationship at any time. Players close accounts by contacting support and requesting closure, with remaining balances processed according to standard withdrawal procedures. The casino reserves the right to close accounts immediately for breach of terms, with remaining balances confiscated where fraudulent activity is proven.

Upon account closure, players forfeit all pending bonuses and loyalty points. Outstanding withdrawal requests are processed according to normal timelines unless fraud is suspected. Closed accounts cannot be reopened except in cases of voluntary closure where sufficient cooling-off period has elapsed and the player requests reinstatement.